Citibank loves me, Southwest Vision does too

Some companies just make you feel loved and appreciated. They are getting harder and harder to find but they do still exist. I hope I can make OtherInbox a company makes its customers feel loved!

There is this local eyeglasses store called Southwest Vision on Bee Cave Road in Austin that has impressed me more than once with their customer service and commitment to standing behind their product. First off, everyone that works there is as nice as can be. But they also take care of their customers. I had a scratch on a lens and brought it to them the day after my warranty had expired and they replaced it anyway. Months later I somehow warped one of my lenses and it was popping out and they replaced it for free well after the warranty had expired.

Citibank also came through for me recently. My first credit card was set up in 1994 with Citibank and the account is still active. Back then they were putting your photo on your credit card and every year or two the send me a new card with the same photo from when I was 16 years old. As long as they keep doing that, there is no chance that I'm getting rid of this credit card! I haven't been using it much at all and a few months ago stopped charging to it entirely. But I didn't realize that my dry cleaner had that card and was charging to it every month. A few months later, I had $160 in charges and $130 in late fees! I called Citibank and explained what happened - they transferred me to a manager who promptly waived not only the late fees but also all of the finance charges! They definitely made me feel like a valued customer and specifically told me how they appreciated that I had been a customer for more than 10 years.

And they say all corporations are evil!

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