You will get the behaviors you tolerate

 

One of my favorite Capital Factory mentors is Mike Trafton from Blue Fish Development. He's thought a lot about company culture and has some great stories to share.

A Capital Factory founder asked how to motivate their team to stay up to date with inputting customer interview data. I liked his response and wanted to share it with you.

You will get the behaviors you tolerate. 

Every company is different, and each company has its own culture - its own set of rules, whether written or unwritten. As a leader, it's your job to define what these rules are for your company. Most people call them the company's core values. In this case, I would say the core value in question is accountability - doing what you say you are going to do.

As a manager, it's your job to make sure your employees are aligned to the company values. There are ways to do this during the interview process, but once they are hired, it comes down to reinforcement. You get the behaviors you tolerate. If you want people to do what they say they are going to do, you can't tolerate it when they don't. You need to have a short conversation as soon as you learn they haven't done what they agreed to.

Here are the words you can use:

"I fear we may have a problem, and I need to talk to you about it. I see that you didn't get your interview notes submitted. These notes are important to me, and they are necessary for the company, and I need you to do them on time. But I'm more concerned about a larger issue. I'm counting on you to do what you say you are going to. The company is moving too fast for me to follow up behind you and make sure you are doing what we agreed to. I need to be able to count on you, and if I can't, then it's not going to work out. " 

Mike Trafton

 

How do you hold your team members accountable? Leave a comment and share the tricks that work for you.

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